Return & Exchange Policy

Last Updated: August 2026

At CAIROON, we want you to be satisfied with your purchase. If you need to change your size or experience an issue with your order, our team is here to help according to the conditions below.

Exchanges

Exchange requests can be submitted within 5 days of receiving your order.

To be eligible for an exchange:

• The item must be unworn, unwashed, and in its original condition.
• All original tags must still be attached.
• The item must not show signs of use, damage, stains, odors, or alterations.
• The exchange request must be submitted within 5 days of receiving the order.

Size Exchanges

If the size does not fit, you may request an exchange for another available size within 5 days of delivery.

Size exchanges are subject to product availability at the time the exchange request is processed.

Sale & Promotional Items

Items purchased during sales, discounts, or promotional offers are still eligible for size exchange within 5 days, provided they meet all exchange conditions stated above.

Items specifically marked Final Sale or Clearance cannot be exchanged or returned unless the item is defective, damaged upon arrival, or the wrong item was received.

Returns

Returns are accepted only in the following cases:

• You received a different item from the one you ordered.
• The item arrived damaged or defective.
• The item has a manufacturing defect.

Return requests must be submitted within 48 hours of receiving the order.

Items Not Eligible for Exchange or Return

• Items that have been worn, washed, or used.
• Items that have been damaged after delivery.
• Items with stains, odors, alterations, or visible signs of use.
• Items without their original tags attached.
• Items specifically marked Final Sale or Clearance, unless defective, damaged upon arrival, or incorrectly shipped.

Exchange & Return Process

1. Contact our support team with your order number and the reason for your request.
2. If the item is damaged, defective, or incorrect, please provide clear photos showing the issue.
3. Our team will review your request and confirm whether it meets the policy conditions.
4. Once approved, our team will provide you with the required exchange or return instructions.

Shipping Fees

• For size exchanges or exchanges based on customer preference, the customer is responsible for the applicable shipping fees.
• If CAIROON sent the wrong item or the product arrived defective, CAIROON will cover the applicable shipping costs.
• Original shipping fees are non-refundable.

Order Inspection

Customers may inspect their package upon delivery before completing payment, subject to the delivery company's applicable inspection procedures.

Contact Us

Need help with an exchange or return?