FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know about shipping, payments, sizing and more.
1. How long does shipping take? +
Inside Cairo & Giza:
• Standard Shipping: 1–2 business days
Outside Cairo & Giza:
• Standard Shipping: 2–4 business days
2. Can I check the package before paying? +
Yes, you can check your package before payment.
3. Can I exchange my order? +
Yes, exchanges are available within 5 days of receiving your order.
4. What is your exchange policy? +
Items must be unworn, unwashed, and returned in their original condition with all tags attached. Exchange requests must be made within 5 days of delivery.
5. What payment methods do you accept? +
We currently accept Cash on Delivery (COD), Credit & Debit Cards, InstaPay, and Vodafone Cash.
6. Do you deliver all over Egypt? +
Yes. CAIROON ships to all governorates across Egypt.
7. How do I choose the right size? +
You can use our Size Chart available on each product page. If you're between sizes, we recommend choosing the larger size for a more relaxed fit.
8. Are your products true to size? +
Most CAIROON products are designed with a relaxed, oversized fit. Please check the size chart and product description before ordering.
9. What fabrics are used in CAIROON products? +
We use carefully selected premium fabrics designed for comfort, durability, and everyday wear.
10. When will my order be confirmed? +
Orders are typically confirmed within the same hour of purchase by our team.
11. Can I modify or cancel my order after placing it? +
If your order has not yet been shipped, contact us as soon as possible and we'll do our best to assist you.
12. How can I contact CAIROON? +
You can reach us anytime through WhatsApp or Instagram. Our team will be happy to help with sizing, orders, shipping, and exchanges.
STILL HAVE QUESTIONS?
Message us on WhatsApp or Instagram